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Return Policy

Returns

We provide free returns for most items. Jewelry and sale items are final sale.

To submit a return, contact us at customerservice@shopsursy.com within 30 days of receiving your order and include your name and order number in the email. We will send you a prepaid shipping label via email, and you have 15 days to mail the item(s). Please ship your order back to us in the original packaging with the packing slip.

Return are processed within 5 business days after we receive the item(s). The original method of payment for the order will be credited.

All items being returned must be in original condition. If this requirement is not met, it will be sent back to the customer.

Exchanges

The fastest way to complete an exchange is to submit an email for a return (see instructions above) and place a new order online.

If you received the incorrect item(s), or think something isn’t right, email us at customerservice@shopsursy.com and we will gladly fix the issue.

We try to respond to each email within one business day.

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